I have always had a good experience. My order has been processed fast and accurately.
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JH Bullard 2012/04/01, 10:33 PM
The quality, the price, availability, ease, and always a consistent product and smoke. thanks
D
Donald Patterson 2019/07/23, 04:44 PM
Once again, sitting on the patio after golf, I listened to friends complain about the lack of service they receive from companies they order their cigars from. I tell them if they want great service, a great product at good prices they need to shop at the Cigar Hut. This is the company who “service” is their middle name. So stop the complaining get on your damn self ounce and order from a place that provides great service Or quit complaining to me.
Jim: The delivery arrived today as expected - Great. The web site was easy to use - very good. The customer service and responsiveness was impressive - excellent. My neighbors have had good luck with you and suggested I use it as well. Tim
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Jacob R. 2010/10/13, 01:01 PM
I have ordered your products for a number of years now. If I had only one word to describe my experience, it would be "outstanding"!!!
W
William F. Millsaps 2009/02/04, 01:23 PM
Just received my order from The Cigar Hut. Thank you for such prompt shipping. As for the four-fer of Sumatran Toros I just received, I couldn't be happier. Smooth, spicy, and such a great aftertaste... perfect with a shot or two of single malt! I've done business with a couple of your competitors... I am a confirmed customer at The Cigar Hut now. Thank You!!
Have been a customer for several years and am impressed with the continued quality and customer satisfaction.
J
Jerry Ung 2005/01/30, 01:36 PM
The Cigar Hut is a fantastic company. The staff is a very professional and polite. The best prices and the highest quality. You'll find them all here. I ordered some cigars that were relatively hard to get. Cigar Hut got them for me. Thanks Cigar Hut. I'm smoking my Cuban Crafters and lovin' them! Thanks again,
Hi Jim , Last Friday I received my deluxe burl humidor. I am quite pleased with the quality, fit, and finish of it especially for such a low price. Thanks again for going the extra mile by getting your US warehouse to ship my order internationally by mail. It's nice to know there are still companies out there that take pride in good customer service. It was a pleasure doing business with you, thanks again.
I have ordered cigars form other on line sources and have found this company to have the best value and freshness than any other. Never have had a bad experience or back order.
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Rick 2000/11/08, 09:44 AM
It is refreshing these days to deal with a "Real" person when ordering over the internet and that is exactly what I got with Cigar Hut ! My contact with Jim has been a pleasure. I am very careful when it comes to buying over the net I want convenience of course Most important though is the best quality at the best price or I would not bother. I get that and much more with my friend Jim at Cigar Hut. Rick
I wanted to send a note to let you know that I was very impressed with your company. First off, I looked around at several different sites and found your overall prices to be absolutely the lowest of anyone around. I ordered a box of Punch Gran Cru Prince Consorts through the website, but received a box of Monarcas instead. When I called up I spoke with someone named Jim, and he said he would look into it and call me back. He called me promptly within 10 minutes and apologized. I asked if he could discount me the Gran Cru sampler pack as you were out of Prince Consorts. He obliged with no arguments at all and I received it within 1 week. I was very impressed to say the least, and I am definitely a loyal customer now. Thanks again!!
Sincerely, Luke Everett
Buying gift and not all that knowledgeable about cigars. The website was set up so that i could find the info I needed to make my selection.
B
Bill K. 2000/11/20, 08:07 PM
I have changed my mind and would like you to ship my order as soon as possible. I have checked around and your prices are still the best. Thank you once again. Bill K.
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Robert White 2012/03/13, 10:16 PM
Found it had good variety of brands and shopping was good as the description was with each product.
J
Jeff Demshock 2012/01/11, 09:20 PM
I have made several purchases from Cigar Hut over the past few years; each and every one was delivered rapidly and was exactly as expected. Thanks for the great service.
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Richard S. 2001/12/20, 12:07 PM
Dear Jim,
Thank you for your speedy reply and detailed answer which addressed all of my questions. You are clearly a professional and I will recommend The Cigar Hut to everyone I know.